Privacy policy
House of Nué · GDPR Compliant
Operated by NUÉ s.r.o.
Last updated: June 28, 2025
1. Introduction
NUÉ s.r.o. (“we”, “us”, or “our”), operating under the brand House of Nué, operates this online store and website, including all related content, features, products and services (the “Services”).
We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, or otherwise interact with us.
Please read it carefully.
If you have any questions, you can contact us at:
care@thehouseofnue.com
2. Who We Are (Data Controller)
The data controller responsible for your personal data is:
NUÉ s.r.o.
Tolstého 5, Bratislava 811 06, Slovakia
Company ID: 57142599
VAT ID: SK2122590052
The brand House of Nué represents the online store and services operated by this company.
As an EU-registered business, we are subject to GDPR and your rights as a data subject are protected under EU law.
Contact: care@thehouseofnue.com
Note: As our processing activities do not involve large-scale systematic monitoring or special category data, we are not required to appoint a Data Protection Officer (DPO).
3. Personal Data We Collect
We may collect and process the following categories of personal data, depending on how you interact with us:
3.1 Data You Provide Directly
– Contact details: name, email address, phone number, billing and shipping address
– Account information: username, password, preferences and settings
– Payment information: transaction data (processed securely via Shopify Payments and third-party providers — we do not store full card details)
– Communications: messages, support enquiries, and feedback
3.2 Data Collected Automatically
– Device and technical data: IP address, browser type, operating system, device identifiers
– Usage data: pages visited, time spent, clicks, referring URLs, and navigation patterns
– Cookie data: see Section 7
3.3 Data from Third Parties
– Data from Shopify (see Section 8)
– Data from social media platforms (e.g. social login)
– Data from analytics and advertising partners
4. Legal Basis for Processing (GDPR Article 6)
We process your personal data only where we have a valid legal basis:
4.1 Performance of a Contract (Art. 6(1)(b)
To fulfil your order, arrange delivery, handle returns, and manage your account.
4.2 Legitimate Interests (Art. 6(1)(f)
– Fraud prevention and security
– Improving our website and services
– Understanding customer behaviour
– Service-related communications
4.3 Consent (Art. 6(1)(a)
– Marketing communications
– Non-essential cookies
You may withdraw your consent at any time.
4.4 Legal Obligation (Art. 6(1)(c)
To comply with legal requirements (e.g. tax, accounting, authorities).
5. How We Use Your Personal Data
– Process and fulfil orders
– Manage your account
– Send order updates and service notifications
– Send marketing communications (with consent)
– Personalise your shopping experience
– Prevent fraud and ensure security
– Comply with legal obligations
– Improve our Services
6. How We Share Your Personal Data
We do not sell your personal data.
6.1 Service Providers
– Shopify Inc.
– Payment providers (Stripe, PayPal)
– Shipping and logistics partners
– Email service providers
– Analytics tools (e.g. Google Analytics)
All providers process data under strict agreements.
6.2 Business Partners
Advertising partners (you may opt out — see Section 10)
6.3 Legal Requirements
Authorities where required by law.
6.4 Business Transfers
In case of merger, acquisition, or sale.
7. Cookies and Tracking Technologies
We use cookies to operate and improve our Services.
7.1 Types of Cookies
– Essential (no consent required)
– Analytics (consent required)
– Marketing (consent required)
You can manage preferences via our cookie banner.
7.2 Managing Cookies
You can control cookies via browser settings. Disabling some cookies may affect functionality.
More info: www.allaboutcookies.org
8. Shopify
Our Services are hosted by Shopify Inc., acting as both a processor and, in some cases, an independent controller.
More information:
https://privacy.shopify.com/en
9. International Data Transfers
Your data may be transferred outside the EEA (e.g. USA).
Safeguards include:
– Standard Contractual Clauses (SCCs)
– EU adequacy decisions
You may request details by contacting us.
10. Your Rights Under GDPR
You have the right to:
– Access your data
– Rectify inaccurate data
– Request deletion
– Restrict processing
– Data portability
– Object to processing
– Withdraw consent
– Lodge a complaint
Contact: care@thehouseofnue.com
11. Data Retention
– Orders: up to 7 years
– Account: while active + reasonable period
– Marketing: until you opt out
– Cookies: per settings
12. Children’s Privacy
Our Services are not intended for individuals under 16.
13. Security of Your Data
We implement appropriate technical and organisational measures including encryption and access control.
However, no system is completely secure.
14. Changes to This Privacy Policy
We may update this policy from time to time.
Material changes will be communicated clearly.
15. Contact Us & Right to Complain
Email: care@thehouseofnue.com
Website: thehouseofnue.com
You have the right to lodge a complaint with your local supervisory authority:
https://edpb.europa.eu/about-edpb/about-edpb/members_en
