Terms of service

Terms & Conditions

House of Nué  ·  NUÉ s.r.o.

Last updated: May 2025

 

Overview

This website is operated by NUÉ s.r.o., a company registered in Slovakia (Company ID: 57142599, VAT ID: SK2122590052), with its registered address at Tolstého 5, Bratislava 811 06, Slovakia ("we", "us", "our", or "House of Nué").

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following Terms and Conditions ("Terms"), including any additional policies referenced herein. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any Services.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and Services to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given consent to allow any of your minor dependents to use this site.

– You may not use our products for any illegal or unauthorised purpose, or in violation of any laws in your jurisdiction, including copyright laws.
– You must not transmit any worms, viruses, or code of a destructive nature.
– A breach or violation of any of these Terms will result in immediate termination of your access to our Services.

Section 2 – General Conditions

– We reserve the right to refuse Service to anyone for any reason at any time.
– Your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer.
– You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
– Section headings are included for convenience only and do not limit or affect these Terms.

Section 3 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate or timely sources. Any reliance on the material on this site is at your own risk.

This site may contain historical information for reference purposes only. We reserve the right to modify the contents of this site at any time, but have no obligation to update any information. You agree it is your responsibility to monitor changes to our site.

Section 4 – Modifications to the Service and Prices

– Prices for our products are subject to change without notice.
– We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.
– We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 – Products and Services

NUÉ s.r.o. (House of Nué) is an independent reseller of third-party skincare brands. We are not an official distributor, agent, or representative of the brands featured on our site. All brand names, product names, logos, and trademarks belong to their respective owners and are used strictly for descriptive and informational purposes. We guarantee the authenticity and quality of every product we sell, sourcing only from trusted and verified suppliers.

Certain products or Services may be available exclusively online and may have limited quantities, subject to our Refund Policy.

We have made every effort to display product colours and images as accurately as possible. We cannot guarantee that your device's display of any colour will be accurate.

We reserve the right to limit sales of our products or Services to any person, geographic region, or jurisdiction, and to limit quantities offered. All product descriptions and pricing are subject to change at any time without notice. Any offer for any product or Service is void where prohibited.

Section 6 – EU Consumer Rights and Right of Withdrawal

As a consumer resident in the European Union, you have the following rights under EU Directive 2011/83/EU on Consumer Rights:

 

6.1 Right of Withdrawal (Cooling-Off Period)

You have the right to withdraw from your purchase without giving any reason within 14 calendar days of the date on which you, or a third party designated by you, physically receives the goods.

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g. a letter sent by post or email) to:

 

NUÉ s.r.o., Tolstého 5, Bratislava 811 06, Slovakia

Email: care@thehouseofnue.com

You may use the model withdrawal form below, but it is not obligatory.

 

Model Withdrawal Form: To NUÉ s.r.o., Tolstého 5, Bratislava 811 06, Slovakia / care@thehouseofnue.com — I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [describe goods] — Ordered on [date] / received on [date] — Name of consumer(s) — Address of consumer(s) — Signature (if submitted on paper) — Date

 

6.2 Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for any supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day we receive notification of your withdrawal.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have provided evidence of having returned the goods, whichever is the earliest.

You must return the goods to us without undue delay and in any event no later than 14 days from the day you communicate your withdrawal to us. You bear the direct cost of returning the goods.

 

6.3 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

– Goods made to your specifications or clearly personalised
– Goods which are liable to deteriorate or expire rapidly
– Sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery
– Goods which after delivery are, according to their nature, inseparably mixed with other items

Section 7 – Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order. In the event that we change or cancel an order, we will attempt to notify you using the contact information provided at the time of the order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your account and payment information as needed.

For more details, please review our Refund Policy.

Section 8 – Optional Third-Party Tools

We may provide you with access to third-party tools over which we have no control, monitoring, or input. Such tools are provided "as is" and "as available" without any warranties or conditions of any kind. We shall have no liability whatsoever arising from your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Section 9 – Third-Party Links

Certain content, products, and Services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party sites and we will have no liability for any third-party materials, websites, products, or Services.

Please review carefully the third party's policies and practices before engaging in any transaction. Complaints or questions regarding third-party products should be directed to the third party.

Section 10 – User Comments and Submissions

If you submit creative ideas, suggestions, feedback, or other materials to us (collectively, "comments"), you grant us a non-exclusive, royalty-free licence to use, edit, publish, and distribute such comments for the purpose of operating and improving our Services, subject to our Privacy Policy.

We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms.

You agree that your comments will not violate any rights of any third party, will not contain unlawful, abusive, or obscene material, and will not contain any malware or code that could affect the operation of the Service. You are solely responsible for any comments you make and their accuracy. Please note that comments may constitute personal data and will be processed in accordance with our Privacy Policy.

Section 11 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, available at thehouseofnue.com/privacy-policy. Our Privacy Policy is compliant with the General Data Protection Regulation (GDPR).

Section 12 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.

Section 13 – Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

– For any unlawful purpose or to solicit others to perform or participate in any unlawful acts
– To violate any international, EU, national, or local regulations, rules, or laws
– To infringe upon or violate our intellectual property rights or the intellectual property rights of others
– To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
– To submit false or misleading information
– To upload or transmit viruses or any other malicious code
– To collect or track the personal information of others without authorisation
– To spam, phish, pharm, pretext, spider, crawl, or scrape
– For any obscene or immoral purpose
– To interfere with or circumvent the security features of the Service or any related website

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 14 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free, or that the results obtained from the use of the Service will be accurate or reliable.

The Service and all products and Services delivered to you are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied.

To the maximum extent permitted by applicable law, NUÉ s.r.o. and its directors, officers, employees, affiliates, agents, contractors, suppliers, and Service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, loss of data, or replacement costs, arising from your use of the Service or any products procured using the Service.

Important – EU Consumer Protection: Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable EU or Slovak law, including liability for non-conforming goods under EU Directive 2019/771; or (d) any statutory rights you have as a consumer under EU law that cannot be waived by contract. Your statutory consumer rights under EU law are not affected by these Terms.

Section 15 – Indemnification

You agree to indemnify, defend, and hold harmless NUÉ s.r.o. (House of Nué) and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms, or your violation of any law or the rights of a third party.

Section 16 – Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 17 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination.

Section 18 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, whether oral or written.

Section 19 – Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Slovak Republic, without prejudice to any mandatory consumer protection provisions applicable in your country of residence under EU law.

As an EU consumer, you also benefit from the mandatory provisions of the law of the country in which you reside. Nothing in these Terms affects your rights as a consumer to rely on such mandatory local provisions.

In the event of a dispute, we encourage you to contact us first at care@thehouseofnue.com to seek an amicable resolution. You also have the right to use the EU Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr

Section 20 – Changes to Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. Where changes are material, we will notify you in advance by email or prominent notice on our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

You can review the most current version of the Terms at any time at thehouseofnue.com/terms-of-service.

Section 21 – Contact Information

Questions about these Terms should be directed to:

 

NUÉ s.r.o.

Tolstého 5, Bratislava 811 06, Slovakia

Email: care@thehouseofnue.com

Phone: +421 948 216 132

Company ID: 57142599  ·  VAT ID: SK2122590052