All orders are processed and dispatched within 1–2 business days from our EU warehouse. Orders placed on weekends or public holidays will be fulfilled on the next available working day.

We currently ship to the following countries:

We are continuously expanding to additional destinations — further announcements will follow.

Available delivery methods include Packeta pickup points, Z-BOX parcel lockers, and home delivery. Shipping rates and carrier options vary by destination.

Precise estimates based on your selected shipping method are shown at checkout.

All orders shipped within the European Union include applicable VAT. No additional customs charges will be levied upon delivery.

A tracking confirmation will be sent to your registered email address once your order has been dispatched, providing real-time updates on your delivery.

If you do not receive this notification, please check your spam or junk folder. For further assistance, contact us at care@thehouseofnue.com.

Customers are responsible for ensuring all shipping details entered at checkout are complete and accurate. House of Nué cannot accept liability for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete address information.

In the event that your order is delayed, lost, or arrives in a damaged condition, please contact our customer care team at care@thehouseofnue.com. We will investigate and resolve the matter as promptly as possible.

We partner with trusted European courier networks — offering both flexible pickup-point solutions and home delivery — to ensure every order arrives safely and in impeccable condition.